VXI Flagship Site at Five E-Com Center Mall of Asia Launched

by - June 20, 2016

The contributions of IT-BPO industry in the country can only be substantiated by data showing how it is the fastest growing sector in our economy and how the Philippines has become the most preferred and the location of choice of the many global It-BPO. Even the Bangko Sentral ng Pilipinas predicts that by 2017 the BPO sector will become the country’s largest source of foreign exchange earning.

VXI, a diversified business specializing not only in call center, but also in business process and infrastructure outsourcing services, is one of the pioneers of BPO in the country when it penetrated the Philippines’ BPO industry in 2003. More than a decade after, VXI continued its rapid growth and has expanded its reach to the local workforce from the business centers of Makati, Ortigas, and Quezon City. It has also tapped the southern side of the country and even dominated the competition in the entire city of Davao.

Last June 13, 2016, VXI with their quest of providing the best customers solutions to its clients, launched its 7th flagship site in the booming business district of Pasay City. Its newest contact hub in Five E-Com Center in mall of Asia will house additional 1,000 employees.

The largest BPO flagship contact center facility was launched with no less than the Secretary of Trade and Industry Adrian Cristobal, in lieu of President Benigno Aquino III, and several VXI key executives.

From left to right: Debbie Santos - Vp for Talent Acquisition, VXI Global Holdings B.V. Philippines, Inc. ; Wilkins Tan, Vp for Business Excellence and Support Services, VXI Global Holdings B.V. Philippines, Inc. ; Anant Singh - Vp for Operations VXI Global Holdings B.V. Philippines, Inc. ; Jared Morrison - Svp and Country Manager, VXI Global Holdings B.V. Philippines, Inc. ; Secretary Adrian Cristobal - DTI Secretary ; Eppie Titong - Vp for Operations, VXI Global Holdings B.V. Philippines, Inc. ; Jovy Llanes - Vp for Human Resources, VXI Global Holdings B.V. Philippines, Inc.
Speaking to the local media during the facility’s grand opening is Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc., he said they are already in the market scouting for two more additional locations.

Jared Morrison, Senior Vice President and Country Manager for the Philippines of VXI Global Holdings B.V. Philippines, Inc
Morrison said among those locations are one at the National Capital Region (NCR) and another provincial site. He mentioned that they’ve already looked at the Next Wave Cities list of the Department of Science and Technology-Information and Communications Technology Office (DOST-ICTO) and the Information Technology and Business Process Association of the Philippines (IBPAP) for possible locations.

“We’ve seen the list and we’ve already sat down with our real estate consultants. Right now, we’re developing strategies on where to locate next,” explains Morrison.

He added that VXI will make the announcement on the new expansion location, whether in the NCR or in the province, by the end of this year and the next one by early next year.

Davao City was mentioned as a possible provincial site again since VXI already has an existing facility there. “Of course Davao is also still possible but we don’t want to compete with ourselves. However, if there’s room for one more there, then we’d love to go to Davao,” he said.

The Pasay site, costing around an estimated Php 185 million to build and will house more than 1,000 employees, is already filled to about 80% of its total capacity and Morrison said they expect to be fully loaded by the end of this year as well.

But what’s even more exciting is the fact that the new facility will provide additional jobs for those interested to work in the Business Process Outsourcing (BPO) industry. Last year, Morrison said VXI paid a total of close to Php 3 billion in salaries and this facility will definitely add up to that total.

“VXI has an excellent service track record with our clients and they are demanding more of our services so we have to develop an excellent talent pool, which we compensate with above-industry standard pay, including other exceptional benefits. People work for us and stay long with us because they see opportunities for career advancement and growth, the chance to lead people. That’s the value that VXI offers in terms of jobs for those who want a career in the BPO industry,” Morrison added.

VXI has more than 21,000 people working around the world with office in the US, China and of course the Philippines. More than 40% of its global employee footprint is based in the Philippines. The company started with only 590 employees in 2003 and grew at an average of 30% per annum, and now has more than 10,000 employees as of June this year working in its facilities in Makati, Ortigas and Quezon City . Last year, VXI grew its headcount in the Philippines by 16% from 2014.

VXI provides call center and ITO services in more than 25 languages for leading global Fortune 500 companies. Its partners rely on a complete range of contact center and technology solutions to retain and grow their customer base while maintaining the highest level of quality and operational excellence.

For more about VXI, visit www.vxi.com.

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